Shipping & Returns
Shipping Timelines
Orders are processed within 1–3 business days from our U.S. warehouse network. Standard delivery typically arrives within 5–10 business days across the contiguous United States, depending on carrier and destination. Freight-shipped items, such as larger canopy or storage beds, may require an appointment scheduling call from the carrier.
Carriers
We ship via a combination of small-parcel carriers and regional freight partners, selected based on product size and destination. Tracking information is provided by email once an order ships.
Damaged or Missing Parts
If a bed frame arrives damaged or with missing hardware, contact us within 14 days of delivery with your order number and photos of the issue. We will ship replacement parts or arrange a replacement unit at no additional cost.
Returns
Unused, unassembled bed frames in original packaging may be returned within 30 days of delivery for a refund of the product price, less original outbound shipping costs. Assembled or used items are not eligible for return unless defective. To start a return, contact info@elaessalde.store with your order number.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of the returned item being received and inspected at our warehouse.
Retail & Marketplace Orders
For orders placed through a retail or marketplace partner platform (including Wayfair), please refer to that platform's stated shipping and return policy first, as terms may vary by channel agreement.